The following policy applies to rpzn.com: We will use the information we have gathered about you only to provide a convenient shopping experience for you in the rpzn.com online store and to fill your orders, except in those cases where you have also registered to have one or more newsletters sent to you.
What information do we collect and how do we use it?
rpzn.com collects personal information when you open an account, submit orders or purchase merchandise from the Website, or otherwise provide information to participate in the services and offerings on the Website. On such occasions, the personal information collected by or on behalf of rpzn.com may include, without limitation: your name, e-mail address, date of birth, billing address, shipping address, postal code, telephone number, mobile phone number, information concerning your interests, and other demographic information, as applicable. We may also ask some additional optional questions to help us better serve you. Please note that when you make a purchase from any of the Websites, we may need to contact you via phone, postal mail or e-mail if we have questions regarding your order.
To customize our response to your preferences with your consent, rpzn.com may ask you for personal information, such as your name, address, date of birth, gender, e-mail address, telephone number, mobile phone number and similar information. We do this, for instance, when you establish a user profile or account, register for contests and promotions, submit requests to rpzn.com customer service, respond to communications from rpzn.com and for other services that require registration or subscription. When you establish a user profile, we may also request optional information from you regarding certain user preferences and similar information. In addition, personal information is collected in certain portions of the Websites in which visitors specifically and knowingly provides such information along with content submissions, community postings (e.g., chat or bulletin boards), suggestions, surveys, polls or voting.
rpzn.com may also collect personal information from you about a third party to carry out services relating to you or that third party at your request. For instance, you may provide us with personal information about a third party when you request that we ship an order to a third party or to send an e-mail to a third party. That information will only be used for the specific purpose of responding to your request, such as delivering the e-mail or to process and ship the order and confirm shipment.
Non-Personal and Aggregate Data
We may also use a third-party service provider to help us optimize the products and services we offer through the Websites. That third party may place web beacons or data tags on the Websites and/or a cookie on your computer to facilitate collection of information on use of the Websites each time you visit the Website ("Session Data").
A "cookie" is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Websites and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember user information such as your user name and password.
You can turn off all cookies if you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you must adjust your browser settings. Please note than when you set your computer to reject cookies, the settings may limit the functionality of the website you visit and it is possible that you will not have access to some of the features on the website.
Use of Visitors' Information
Business Uses - rpzn.com uses the personal information that you provide to: (i) establish user profiles and accounts and store user preferences; (ii) administer and fulfill contests, promotions, surveys or other site features (for instance to deliver a prize you may have won in a contest); (iii) provide you with the products or services that you have ordered or requested; (iv) process and ship orders; (v) send order and shipping confirmations; (vi) provide customer service; (vii) process returns or exchanges; and (viii) protect you, and us, against error and fraud; (ix) keep records of returns and exchanges; and (x) as needed to investigate or enforce legal rights and obligations.
In addition, if you have opted-in to receive communications, including e-mails and/or SMS messages from rpzn.com; we will use personal information provided by you to customize advertising and content we present to you, and to send you information and materials, including, without limitation, via e-mail or SMS messages about products, offers and news we think could interest you. This information may relate to products, offers and news of rpzn.com or its licensees.
Required Disclosures - We may share personal information you provide to us with a third party if we are required by law to disclose that personal information. For example, we may be required to disclose personal information to respond to a subpoena, court order or other legal process, including any administrative proceeding, or in connection with an investigation. We may also disclose this information in response to a law enforcement agency's request or as otherwise required or permitted by law when the information is relevant to investigating a violation of law or to address an emergency that threatens an individual's life, health or security.
Non-Personal Information - We may use non-personal information to analyze visits to the Websites and learn about the interests of our visitors in aggregate and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions in which you are most interested. We may share non-personal, aggregate data with our marketing partners or other third parties for research and marketing purposes.
We may on occasion combine information we received on or through the Websites with information obtained from other sources and outside records to enable us to update and correct the information contained in our database.
Who Manages Visitors' Information?
The websites of rpzn.com and the information collected are managed and controlled by rpzn.com. The servers that make the Websites available and that store the information collected by rpzn.com are located in Canada.
Protection of Visitors' Information
rpzn.com takes administrative, technical and physical precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction and requires its third-party service providers to do the same.
You can help us by also taking precautions to protect your personal data when you are on the Internet by changing your passwords often, using a combination of letters and numbers, and making sure you use a secure web browser.
If you are under the age of 14 you should not provide any personal information to us and you should use the Websites only with the involvement or a parent or guardian.
Right of Access
You have a right to access your personal information. You may exercise this right by visiting the "My Account" section of the website. From this link, you can view, challenge, modify or delete your personal information from our database. Please note that rpzn.com reserves the right to retain personal information relating to you reasonably necessary to document its business activities or as needed for required disclosures.
Choices You Have
If you would like to be on our e-mail list, you will be provided with the opportunity to designate your preference on the Website. You will also have the opportunity to "opt-in" to join our mailing list to receive catalogs and related materials through the mail. In addition, if you provide your mobile phone number and would like to receive text messages and/or SMS messages from us, you will have the opportunity to "opt-in" to receive those communications.
Cancellation of Registration
You may cancel your user registration at any time, and you can choose to opt-out of receiving any future e-mails and/or SMS messages from rpzn.com. Please note that modifications of the status of personal information will not stop e-mails and/or SMS messages generated before rpzn.com can accomplish the modification of the status of personal information.
Changes to the Policy
How You Can Contact Us
If you have any questions, comments or complaints about the site or any of our services, please write to us at:
Attention: e-commerce Department
6805 Belgrave Road
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